Frequently Asked Questions
Everything you need to know about our premium wool home collection.
How do I care for my wool blankets and throws?
Most of our wool products are naturally dirt-resistant. For regular maintenance, we recommend shaking them out and airing them. For deeper cleaning, please follow the specific care label instructions; most items are dry clean only or require a cold hand wash with wool-specific detergent.
What is the difference between Merino, Cashmere, and Lambswool?
Merino is known for its incredible softness and temperature regulation. Cashmere offers the ultimate luxury and lightweight warmth, while Lambswool is prized for its durability and classic, crisp texture. All our fibers are ethically sourced and of the highest grade.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Due to hygiene reasons, bedding items like duvets and pillows must be unopened to qualify for a full refund.
Are your wool products ethically and sustainably sourced?
Yes, sustainability is at the heart of The Wool Company. We work exclusively with farms that practice ethical animal husbandry and adhere to the Responsible Wool Standard (RWS) to ensure no mulesing and fair land management.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and order weight.